Privacy Policy

Last updated: 15^th March, 2025

This Privacy Policy describes how the Homepeck FZC LLC ("we", "us", or "our"), operating the online store www.homepeck.com (the “Site”), collects, uses, and discloses your Personal Information when you visit, browse, or make a purchase from the Site.

By using our Site, you consent to the practices described in this Privacy Policy.

Important Notice:

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
www.homepeck.com will not pass any debit/credit card details to third parties.
www.homepeck.com takes appropriate steps to ensure data privacy and security, including encryption protocols, PCI-DSS compliance, and a combination of physical, electronic, and procedural safeguards. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of any information disclosed online. Customers are responsible for safeguarding their passwords and devices.
The www.homepeck.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

A. Device Information

Examples of Personal Information collected: When you use our Site, we automatically receive certain technical details about your visit, such as the type of device and operating system you are using, your browser type, IP address, approximate location (time zone), and how you navigated to our Site. This helps us improve how Homepeck works on different devices
Purpose of collection: To load the Site accurately for you, and to perform analytics on site usage to optimize our Site and marketing efforts.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

B. Order Information

When you make a purchase or attempt to purchase, we collect certain information from you.

Examples of Personal Information collected: Your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card details).
Purpose of collection: To fulfill orders (process payments, arrange shipping, provide invoices and order confirmations), communicate with you about your order, and to screen our orders for potential risk or fraud.
Source of collection: Collected directly from you.

1. Personal Information We Collect

When you browse or shop on Homepeck, we may collect details that help us serve you better. This can include information that identifies you as an individual, such as your name, contact details, and payment information. In this policy, we call this ‘Personal Information.’

2. How We Use Your Personal Information

We use the Personal Information we collect to:

Provide Products and Services: Fulfill orders, process payments, arrange shipping and delivery, and provide invoices and order confirmations to complete our contract with you.
Communicate with You: Respond to your inquiries, provide customer support, and send you updates about your orders.
Marketing and Advertising: With your prior consent, we may send you marketing communications via email, SMS, or other electronic channels. You can withdraw consent at any time by unsubscribing or contacting us
Improve Our Services: Analyze site usage, prevent fraud, and improve the functionality and content of our website.

3. Sharing Your Personal Information

We do NOT sell, share, rent, or lease your personal information to third parties. We only share your Personal Information with trusted service providers to help us provide our services and fulfill our contracts with you, as described below.

Service Providers: We may share your information with trusted partners who help us run our business, such as shopify, payment processors, delivery companies , and marketing service providers. We may also disclose information if required by UAE law or to protect our legal rights.
Marketing Partners: We may share information with marketing partners (e.g., Facebook, Google) to show you relevant advertisements.
Legal Authorities: We may share your Personal Information to comply with applicable laws and regulations, or other lawful requests for information we receive, or to otherwise protect our rights. We may be required to disclose your information to government or judicial authorities in the UAE if mandated under applicable law or for any investigations.
International Data Transfers: As our store is hosted on Shopify, your Personal Information may be transferred and stored outside the United Arab Emirates. By using our Site, you consent to such transfers in compliance with applicable data protection laws.

4. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased. You also have the right to:

Opt out of marketing emails: You can unsubscribe from our marketing list at any time by following the "unsubscribe" link in any marketing email we send you.

5. Cookies

Like most online stores, Homepeck uses cookies — small files placed on your device — to make your shopping experience smoother. Cookies allow us to remember what’s in your cart, understand which pages are most popular, and tailor recommendations to you. You can adjust cookie settings anytime in your browser.

Types of cookies we use: Functional, performance, advertising, and social media cookies to optimize your experience and provide our services.

6. Security

Our store is hosted on Shopify Inc. Your data is stored securely on Shopify's servers. Payment information is encrypted and processed according to PCI-DSS security standards. While we follow industry best practices, please be aware that no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and ensuring that your devices are secure against unauthorized access

7. Data Retention

We will retain your Personal Information for our records unless and until you request deletion. In compliance with UAE regulations, transaction records may be stored for a minimum of 12 months

8. Age Restriction

Our site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

9. Changes to This Policy

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted. This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of the UAE

10. Contact Us

For questions about our privacy practices, or if you would like to exercise your rights, please contact us by e-mail or mail using the details provided below:

Email: support@homepeck.com
Phone: +971 58 975 5302
Company Details: Homepeck FZC LLC is registered in United Arab Emirates