Contact

We're Here to Help is this

Have a question about your order? Looking for the perfect piece for your home? Need assistance with a custom design? Our dedicated team is ready to assist you.

 Get in Touch

Email Us: support@homepeck.com
We respond within 24 hours

Call Us: +971 58 975 5302
Available 7 days a week: 9:00 AM - 9:00 PM

WhatsApp Us: +971 58 975 5302

FREQUENTLY ASKED QUESTIONS

Orders & Shopping

How do I track my order?

You can contact us at support@homepeck.com with your order number for updates.

Can I modify or cancel my order?
Please contact us immediately at +971 58 975 5302 if you need to modify or cancel your order. Once an item has been shipped, modifications may not be possible.

What if an item is out of stock?
If an item becomes unavailable after you've placed your order, we'll contact you within 24 hours to offer alternatives or process a full refund.

Shipping & Delivery

Do you deliver across the UAE?
Yes! We deliver inside UAE. Major cities (Dubai, Abu Dhabi, Sharjah) receive orders within 2-3 business days. 

Is delivery free?
Yes, we offer free delivery on all orders

Do you offer assembly or installation services?
Standard delivery includes drop-off at your doorstep only. Assembly and installation services are available for an additional fee - please contact us before ordering to arrange.

Can I schedule my delivery time?
Our delivery team will contact you to arrange a convenient delivery window. Special timing requests can be discussed directly with our team.

Returns & Refunds

What is your return policy?
We accept returns on standard items within 7 days of delivery. Items must be unused, in original packaging with all tags intact. Custom-made items, assembled products, and sale items are non-refundable.

How do I initiate a return?
Email support@homepeck.com within 2 days of delivery with your order number and reason for return. We'll provide a return authorization and instructions.

When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 10-20 working days to your original payment method.

Custom Orders

Can you create custom furniture?
Absolutely! We specialize in custom mirrors, marble tables, wall art, sofas, and poufs. Contact us with your ideas and we'll guide you through the design process.

What's required for custom orders?
Custom orders require a 50% advance payment and are non-refundable. Production time varies by item - our team will provide an estimated timeline.

Can I see samples before ordering?
Contact our team to discuss your specific requirements.

Payment & Security

What payment methods do you accept?

• Credit/Debit Cards (Visa, MasterCard)
• Cash on Delivery (COD)
• Apple Pay & Google Pay
• Tabby/Tamara installment plans (when available)

Is my payment information secure?
Yes, we use encrypted payment processing and are PCI-DSS compliant. We never store, share, or sell your payment details to third parties.

Can I pay in installments?
We offer flexible payment options through Tabby and Tamara when available. These options will appear at checkout if eligible.

Products & Quality

Where do your products come from?
We carefully curate our collection from trusted partners, manufacturers and artisans, ensuring each piece meets our quality standards.

How do I care for my furniture?
Care instructions vary by material. Each product includes specific care guidelines. For detailed information, contact our team or check the product description.

Do your products come with a warranty?
Only Manufacturing defects are covered - contact us immediately if you notice any issues.

Can I see products before purchasing?
As Home Peck is an online store, In person viewing is not available.

Trade Program

Do you offer trade discounts?
Yes! Interior designers, architects, and trade professionals can join our collaborator program for exclusive discounts and benefits.

How do I become a trade partner?
Email us at support@homepeck.com or WhatsApp +971 58 975 5302 with your business details to apply for our trade program.

Do you work with influencers?
We love partnering with home decor enthusiasts! Contact us to discuss collaboration opportunities.

Still Have Questions?

Can't find what you're looking for? Our customer service team is here to help!

Email: support@homepeck.com
WhatsApp: +971 58 975 5302

We're committed to making your Home Peck experience exceptional from browsing to delivery and beyond.