Contact

We're Here to Help

Have a question about your order? Looking for the perfect piece for your home? Need assistance with a custom design? Our dedicated team is ready to assist you.

Get in Touch

WhatsApp Us: +971 58 975 5302
The fastest way to reach us — order updates, delivery questions, returns and product advice.

Call Us: +971 58 975 5302
Available 7 days a week: 8:00 AM – 7:00 PM (Gulf Standard Time)

Email Us: support@homepeck.com
We respond within 24 hours

FREQUENTLY ASKED QUESTIONS

Orders & Shopping

How do I track my order?

Message us on WhatsApp at +971 58 975 5302 or email support@homepeck.com with your order number for updates.

Can I modify or cancel my order?
Please contact us immediately at +971 58 975 5302 if you need to modify or cancel your order. Once an item has been shipped, modifications may not be possible.

What if an item is out of stock?
If an item becomes unavailable after you've placed your order, we'll contact you within 24 hours to offer alternatives or process a full refund.

Shipping & Delivery

Do you deliver across the UAE?
Yes — we deliver anywhere inside the UAE. We do not ship internationally.

How long does delivery take?
It depends on the product, and the estimate is shown on each product page:

• Standard in-stock items — 2–3 business days in Dubai, Abu Dhabi and Sharjah; up to 5 business days for remote or northern emirates.
• Poufs, ottomans and upholstered seating — made to order, delivered within 4–5 working days.
• Marble, natural stone and custom-made furniture — made to order, delivered in 15–20 days from the date your order is placed.

Is delivery free?
Yes, we offer free delivery on all orders across the UAE.

Do you offer assembly or installation services?
Standard delivery is drop-off at your doorstep only. Placement inside your home is not included, and we do not carry out assembly or installation as standard. Please contact us before ordering if you need fixing or installation arranged — this incurs an additional charge, and is worth arranging ahead of time for marble and natural stone pieces.

Can I schedule my delivery time?
Our delivery team will contact you to arrange a convenient delivery window. Special timing requests can be discussed directly with our team.

Returns & Refunds

What is your return policy?
We accept returns on standard items within 7 days of delivery. Items must be unused, in original packaging with all tags intact. Custom-made items, assembled products, and sale items are non-refundable. Marble and natural stone products, sofas, poufs and fabric items are made to order and are not refundable.

How do I initiate a return?
Email support@homepeck.com within the 7-day return period with your order number and reason for return. We'll provide a return authorization and instructions. Please do not return any item without prior authorization.

When will I receive my refund?
Once we receive and inspect your return, please allow 10–45 working days for the refund to be processed to your original payment method. Original shipping fees (if any) are non-refundable.

What if my item arrives damaged?
Report damage within 24 hours of delivery. Message us on WhatsApp at +971 58 975 5302 or email support@homepeck.com with your order number and clear photos. For standard items we will arrange a replacement at no cost to you. See our Refunds, Return and Exchange Policy for full details.

Custom Orders

Can you create custom furniture?
Absolutely! We specialize in custom mirrors, marble tables, wall art, sofas, and poufs. Contact us with your ideas and we'll guide you through the design process.

What's required for custom orders?
Custom orders require a 50% advance payment and are non-refundable. Production time varies by item - our team will provide an estimated timeline.

Can I see samples before ordering?
Contact our team to discuss your specific requirements.

Payment & Security

What payment methods do you accept?

• Visa and MasterCard
• Apple Pay
• Cash on Delivery (COD)
• Tabby and Tamara instalment plans

Is my payment information secure?
Yes, we use encrypted payment processing and are PCI-DSS compliant. We never store, share, or sell your payment details to third parties.

Can I pay in installments?
Yes — we offer flexible payment options through Tabby and Tamara. These options appear at checkout if eligible. Instalment plans are provided by Tabby and Tamara under their own terms.

Products & Quality

Where do your products come from?
We carefully curate our collection from trusted partners, manufacturers and artisans, ensuring each piece meets our quality standards.

How do I care for my furniture?
Care instructions vary by material. Each product includes specific care guidelines. For detailed information, contact our team or check the product description.

Will my marble piece look exactly like the photo?
Natural materials such as marble, travertine and wood vary between pieces by nature. Colour, finish and veining may differ from what appears on your screen. This variation is a characteristic of the material rather than a defect.

Do your products come with a warranty?
Only Manufacturing defects are covered - contact us immediately if you notice any issues.

Can I see products before purchasing?
The Home Peck is an online store and we don't operate a showroom, which is how we keep our pricing where it is. If you'd like to see a finish or colour before deciding, message us on WhatsApp — we're happy to send additional photos or video of any piece.

Trade Program

Do you offer trade discounts?
Yes! Interior designers, architects, and trade professionals can join our collaborator program for exclusive discounts and benefits.

How do I become a trade partner?
Email us at support@homepeck.com or WhatsApp +971 58 975 5302 with your business details to apply for our trade program.

Do you work with influencers?
We love partnering with home decor enthusiasts! Contact us to discuss collaboration opportunities.

Still Have Questions?

Can't find what you're looking for? Our customer service team is here to help!

WhatsApp: +971 58 975 5302
Email: support@homepeck.com

We're committed to making your Home Peck experience exceptional from browsing to delivery and beyond.

Homepeck FZE LLC, trading as The Home Peck. Registered in the United Arab Emirates, Licence No. 4416492.