Frequently Asked Questions
Answers to the most common questions about shopping with The Home Peck — our products, delivery, payments, returns and bulk orders. Can't find what you're looking for? Contact us any day on WhatsApp or phone at +971 58 975 5302 or email support@homepeck.com.
About The Home Peck
What is The Home Peck?
The Home Peck is a Dubai-based online home décor store offering quiet-luxury mirrors, marble and travertine tables, lighting, vases and artificial plants, with delivery across the UAE.
Do you have a physical store or showroom?
No — The Home Peck is an online store and we don't operate a showroom, which is how we keep our pricing where it is. If you'd like to see a finish or colour before deciding, message us on WhatsApp — we're happy to send additional photos or video of any piece.
Where are you based?
We are based in the UAE (Homepeck FZE LLC) and deliver nationwide across all seven emirates.
Products & Materials
What does The Home Peck sell?
We sell home décor and furniture: full-length, LED, arched, round and vanity mirrors; marble and travertine coffee, side and console tables; floor lamps, table lamps, chandeliers and ceiling lights; and vases and artificial plants.
What materials are your products made from?
We use natural marble and travertine, quality metals, glass and premium finishes. Compare stone options in our marble vs travertine vs sintered stone guide.
Are your marble tables real marble?
Yes — our marble and travertine tables are made from natural stone, so every piece has its own unique veining and character.
Will my marble piece look exactly like the photo?
Natural materials such as marble, travertine and wood vary between pieces by nature. Colour, finish and veining may differ from what appears on your screen. This variation is a characteristic of the material rather than a defect.
How do I care for a marble or travertine table?
Wipe spills promptly, use coasters and trivets, avoid abrasive cleaners, and reseal the stone periodically. Full tips are in our guide to marble tables.
Do LED mirrors need an electrician?
Many LED mirrors are plug-in and simply need a nearby socket. Wall mounting and hardwiring are best done by a professional. Learn more in LED mirror vs regular mirror and shop LED mirrors.
Do your artificial plants look realistic?
Yes — our artificial plants use high-quality, lifelike materials for a natural look with zero maintenance. See our buyer's guide.
Do your products come with a warranty?
Only manufacturing defects are covered — contact us immediately if you notice any issues.
Ordering & Customization
How do I place an order?
Place your order directly on our website through a secure checkout. You can also order by phone, WhatsApp or social media — just contact us at +971 58 975 5302.
How do I track my order?
Message us on WhatsApp at +971 58 975 5302 or email support@homepeck.com with your order number for updates.
Can I modify or cancel my order?
Please contact us as soon as possible on WhatsApp at +971 58 975 5302 if you need to modify or cancel your order. Once an item has been shipped, modifications may not be possible.
What if an item is out of stock?
If an item becomes unavailable after you've placed your order, we'll contact you within 24 hours to offer alternatives or process a full refund.
Can I order a custom size or finish?
Yes — we handle custom sizes, finishes and made-to-order pieces through our customized orders service, including mirrors, marble tables, wall art, sofas and poufs. Contact us with your requirements for a quote and timeline.
What's required for custom orders?
Custom orders require a 50% advance payment and are non-refundable. Production time varies by item — our team will provide an estimated timeline.
Can I see samples before ordering?
Contact our team to discuss your specific requirements.
Payment & Instalments
What payment methods do you accept?
Visa and Mastercard, Apple Pay, cash on delivery, and instalment payments through Tabby and Tamara. See our payments page for details.
Can I pay in instalments?
Yes — you can split your payment interest-free with Tabby and Tamara at checkout, subject to their approval. Instalment plans are provided by Tabby and Tamara under their own terms.
Is my payment information secure?
Yes — we use encrypted payment processing and are PCI-DSS compliant. We never store, share or sell your payment details to third parties.
What currency are prices in?
All prices are in UAE Dirhams (AED).
Shipping & Delivery
Do you offer free delivery?
Yes — we offer free delivery on all orders across the UAE.
How long does delivery take?
Delivery times vary by product type:
- Standard in-stock items: delivered within 2–3 business days in Dubai, Abu Dhabi and Sharjah. Please allow up to 5 business days for remote or northern emirates.
- Poufs, ottomans, accent chairs and upholstered seating: made to order and delivered within 6–7 business days.
- Marble, natural stone and custom-made furniture: made to order, with delivery in 15–20 days from the date your order is placed.
See our shipping policy for full details.
Which areas do you deliver to?
We deliver across all seven emirates of the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah. We don't ship internationally.
Can I choose a delivery date and time?
Our delivery team will contact you to arrange a convenient delivery window. Special timing requests can be discussed directly with our team on WhatsApp at +971 58 975 5302.
Do you offer assembly or installation?
All deliveries include drop-off at your doorstep. We do not offer placement inside your home, assembly, installation or wall fixing.
How should I prepare for delivery?
Ensure clear access to your door, arrange any service lifts or move-in permits in advance, and inspect items before the delivery team leaves.
Returns, Exchanges & Damaged Items
What is your return policy?
If you change your mind, we accept returns on items from our standard collection within 3 days of delivery. The item must be unopened in its original sealed packaging with all tags, labels and parts intact, unused, and accompanied by proof of purchase. Full details are in our refunds, return and exchange policy.
Which items can't be returned?
Custom-made or personalized orders; assembled or installed products; products damaged by misuse or showing wear; and marble and natural stone products, sofas, poufs and fabric items, which are made to order.
How do I start a return?
Message us on WhatsApp at +971 58 975 5302 (preferred) or email support@homepeck.com within the 3-day return period with your order number, the item and the reason. Once your return is authorized, we will arrange collection from your address at no cost to you. Please do not return any item without prior authorization.
When will I receive my refund?
Once we receive and inspect your return, please allow 10–45 business days for the refund to be processed to your original payment method. Original shipping fees (if any) are non-refundable.
What if my item arrives damaged?
Report it within 24 hours of delivery — message us on WhatsApp at +971 58 975 5302 or email support@homepeck.com with your order number and clear photos. For standard items we will arrange a replacement at no cost to you. For custom-made items we will prioritize a professional repair or replacement; refunds are not available for defective custom orders.
Bulk, Trade & Collaborations
Do you offer bulk or trade discounts?
Yes — we offer special B2B and bulk pricing for interior designers, property developers, offices and resellers. See our B2B & bulk orders page or contact us for a trade quote.
Do you work with collaborators and influencers?
Yes — see our collaborations page, or contact us to discuss collaboration opportunities.
Contact & Support
How can I contact The Home Peck?
- WhatsApp / Phone: +971 58 975 5302 (fastest)
- Email: support@homepeck.com — we respond within 24 hours
- Support hours: 8:00 AM – 7:00 PM (Gulf Standard Time), 7 days a week
- Or visit our contact page