Frequently Asked Questions
Answers to the most common questions about shopping with The Home Peck — our products, delivery, payments, returns and bulk orders. Can't find what you're looking for? Contact us any day at +971 58 975 5302 or support@homepeck.com.
About The Home Peck
What is The Home Peck?
The Home Peck is a Dubai-based online home décor store offering quiet-luxury mirrors, marble and travertine tables, lighting, vases and artificial plants, with delivery across the UAE.
Do you have a physical store?
No — The Home Peck is an exclusively online store serving customers across the United Arab Emirates. You can browse and order our full range at homepeck.com.
Where are you based?
We are based in the UAE (Homepeck FZE LLC) and deliver nationwide across all seven emirates.
Products & Materials
What does The Home Peck sell?
We sell home décor and furniture: full-length, LED, arched, round and vanity mirrors; marble and travertine coffee, side and console tables; floor lamps, table lamps, chandeliers and ceiling lights; and vases and artificial plants.
What materials are your products made from?
We use natural marble and travertine, quality metals, glass and premium finishes. Because natural stone is unique, veining and tone vary slightly from piece to piece. Compare stone options in our marble vs travertine vs sintered stone guide.
Are your marble tables real marble?
Yes — our marble and travertine tables are made from natural stone, so every piece has its own unique veining and character.
How do I care for a marble or travertine table?
Wipe spills promptly, use coasters and trivets, avoid abrasive cleaners, and reseal the stone periodically. Full tips are in our guide to marble tables.
Do LED mirrors need an electrician?
Many LED mirrors are plug-in and simply need a nearby socket. Wall mounting and hardwiring are best done by a professional. Learn more in LED mirror vs regular mirror and shop LED mirrors.
Do your artificial plants look realistic?
Yes — our artificial plants use high-quality, lifelike materials for a natural look with zero maintenance. See our buyer's guide.
Ordering & Customization
How do I place an order?
Place your order directly on our website through a secure checkout. You can also order by phone, WhatsApp or social media — just contact us at +971 58 975 5302.
Can I order a custom size or finish?
Yes — we handle custom sizes, finishes and made-to-order pieces through our customized orders service. Contact us with your requirements for a quote and timeline.
Can I modify or cancel my order?
Yes — contact us as soon as possible on +971 58 975 5302 and our team will help with any changes or cancellations.
Payment & Installments
What payment methods do you accept?
We accept all major cards with secure online payment at checkout. See our payments page for details.
Can I pay in installments?
Yes — you can split your payment interest-free with Tabby and Tamara at checkout, subject to their approval.
What currency are prices in?
All prices are in UAE Dirhams (AED).
Shipping & Delivery
Do you offer free delivery?
Yes — we offer complimentary free delivery on all orders across the UAE.
How long does delivery take?
Orders are processed within 24–48 hours and in-stock items are typically delivered within 2–3 business days across the UAE. Custom and made-to-order pieces have a longer lead time, confirmed when you order. See our shipping policy.
Which areas do you deliver to?
We deliver across all seven emirates of the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain and Fujairah.
Can I choose a delivery date and time?
Yes — select a preferred date and time at checkout, or call/WhatsApp us at +971 58 975 5302 and we'll arrange it.
How should I prepare for delivery?
Ensure clear access to the delivery area, confirm the placement location, arrange any service lifts or move-in permits in advance, and inspect items before the delivery team leaves.
Returns, Exchanges & Damaged Items
What is your return and exchange policy?
Items can be exchanged before or during delivery. Any defects must be reported within 24 hours of receipt. Natural variations in materials such as marble are not considered defects. Full details are in our refunds & returns policy.
What if my item arrives damaged?
Report it immediately with photographic evidence, and our team will process a replacement for verified damage claims.
Can I return a custom or made-to-order item?
Custom and made-to-order pieces are produced specifically for you, so please confirm all details carefully before ordering. Contact us if you have any questions before placing a custom order.
Bulk & B2B Orders
Do you offer bulk or trade discounts?
Yes — we offer special B2B and bulk pricing for interior designers, property developers, offices and resellers. See our B2B & bulk orders page or contact us for a trade quote.
Contact & Support
How can I contact The Home Peck?
- Email: support@homepeck.com
- Phone / WhatsApp: +971 58 975 5302
- Support hours: 8:00 AM – 7:00 PM (Gulf Standard Time), 7 days a week
- Or visit our contact page