FAQs

Frequently Asked Questions

Shopping and Ordering

Do You Have a Physical Store?

The Home Peck is an exclusively online store, providing convenient digital shopping experiences for our customers across the United Arab Emirates.

How Do I Place an Order?

Orders can be placed directly through our website. Our streamlined online platform allows for easy product selection and secure checkout.

Can I Order Over the Phone or social media platforms?

Certainly. Our customer support team is available to assist you with phone orders or Social Media Platforms. Please contact us at +971 58 975 5302

Order Processing and Delivery

When Will My Order Be Processed?

Our team begins processing orders immediately upon submission. Typical processing time is 24-48 hours, with delivery completed within 2-3 business days.

What Are the Delivery Terms?

Complimentary free delivery on all orders
Standard delivery timeframe: 2-3 business days across the UAE
Expect potential slight delays during peak seasons or holidays

Can I Choose a Specific Delivery Date?

Yes. During checkout, you can select a preferred delivery date and time. We strive to accommodate your scheduling preferences. Alternatively, please call/WhatsApp us at +971 50 3196623 and we are here to help you

How Should I Prepare for Delivery?

Ensure clear access to delivery area
Verify walkways and placement location
Arrange any necessary service lifts or move-in permits in advance
Inspect items before the delivery team departs

Order Modifications and Cancellations

Can I Cancel or Modify My Order?

We recommend carefully reviewing your order before final submission. However you an still modify or cancel the order. Please call/WhatsApp us at +971 58 9755302 and we are here to help you

Can I Add Items to My Existing Order?

Contact our customer support team to discuss adding items or creating a supplementary order.

Returns and Exchanges

What is Your Return Policy?

Items can be exchanged before or during delivery
Defects must be reported within 24 hours of receipt
Natural material variations are not considered defects

What If My Item is Damaged?

Report any damages immediately
Provide photographic evidence
Our team will process replacements for verified damage claims

Customer Support

How Can I Contact The Home Peck?

Email: support@homepeck.com
Phone / Whatsapp: +971 58 975 5302
Available Hours: [8 a.m. to 10 p.m.]